The Cottonmill is committed to safeguarding your privacy online and as such we do not pass this information on to companies outside our group of companies. We use any information collected about you solely to process orders and to provide a fast and convenient service to you.
Information we collect and how we use it
When you place an order we gather information on your: name, products viewed, registered credit card/ debt card address, delivery address and email address. We also ask for contact number which enables us to contact you if there is a query with your order. For non-UK deliveries we provide your phone number to our couriers for the express purpose of contacting you regarding delivery. Note that we do not store any credit card information, nor will we pass on any of your information to 3rd parties other than that outlined in this policy.
Controllers of personal information
Thecottonmill.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in different ways from what is disclosed in this statement. We may provide aggregate statistics about customers, products, site traffic and related site information to our suppliers and market research companies for the purpose of assessment and analysis but these statistics will include no personality identifying information.
A Cookie is a piece of data stored on the users hard drive containing information about the user. Like most on-line retailers we use them to understand who has seen which pages, to determine the most popular areas of our site and to generally enhance your shopping experience. They also allow us to track your shopping cart and address details if you have registered thus saving time. You do not have to accept cookies, most web browsers automatically accept cookies.
If a user or subscriber elects to use our referral service for informing a friend about our site, we ask you for the friends name and email address. We will automatically send your friend an email inviting them to visit the site. We store this information for the purpose of communicating our products and services. The referred individual may contact us to request the removal of this information from our database.
Data Protection Act (1998)
We endeavour to take all reasonable steps to protect your personal information. However, we cannot be held responsible for the security of any data you disclose on-line or for any breach of security unless due to our negligence or willful default.
Can I see the records you hold on me?
Yes, you have the legal right to see personal data that we keep on you. Requests must be in writing, with proof of identity.
By registering as a user to The Cottonmill, you consent to the collection of this information. If you are under 18 years of age, consent from your parent or guardian must be sought before disclosing any information about yourself.
How can I subscribe/Unsubcribe to newsletters and communication emails?
We may from time to time contact you via email, or in the future SMS about new services, special offers, new product releases and changes to our website. If you would prefer not to receive this information you have the opportunity to op-out of these types of communication services.
Acceptance of these terms
Any queries relating to privacy should be sent to: firstname.lastname@example.org.