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FAQs
Choosing Products...

    Natural or Synthetic?
    Why choose goose above duck?
    Why hollow fibres rather than solid?
    Why siliconised, or spiral?
    What is down?
    Why down, rather than feather and down?
    Which tog rating?
    Care instructions?
    How long will my duvets and pillows last?
    Quilted or waterproof protectors?
    What is thread count?
    I often feel too warm in summer and too cold in winter. What should I do?
    I spend most the night fighting with my partner for the duvet. Is there anything I can do?
    I sometimes wake up with pains in my neck. Is this a common problem?
    My pillow is flat and uncomfortable and I can't plump it up. Why?
    I suffer from dust allergy does this mean I cant use a natural duvet and pillow?
    Why should I put a mattress protector on my bed when I can put my old blanket or duvet under the bottom sheet?


Q. Natural or Synthetic?

A. Natural duvets offer greater comfort, through their greater drapability and superior breathability. For the same tog rating, a natural duvet will be lighter than a synthetic. The useful lifespan of natural fillings tends to be longer than synthetic ones.
Synthetic duvets are suitable for those suffering from allergy to feathers. They tend to be less expensive than the naturals.

Q. Why choose goose above duck?

A. Goose down clusters are larger than those of duck, achieving greater warmth for the same weight of filling.

Q. Why hollow fibres rather than solid?

A. Solid fibres trap air between each strand to provide warmth. Hollow fibres also allow the air within their core to become warm. Therefore, the same mass of hollowfibre provides greater warmth than solid, leading to lighter duvets. The hollowfibres also allow the moisture to be taken away from the body.

Q. Why siliconised, or spiral?

A. Siliconised fibres have a softer handle than standard hollowfibre, improving the drapability of the duvet and comfort. Spiral hollow fibre gives greater loft to your duvet, increasing its capacity to retain heat, thereby reducing the filling weight required to reach a given tog rating.

Q. What is down?

A. Down clusters lie closer to the body of the bird than feathers. Down has no quill and is therefore lighter, warmer and softer.

Q. Why down, rather than feather and down?

A. Down lies closest to the bird's body and acts as an insulating layer. Feathers, which lie further from the body, do not play this role to the same extent. Feather and down duvets, therefore, need to be heavier than pure down duvets of the same tog.

Q. Which tog rating?

A. British Standard tog ratings range from 4.5 (summer weight duvet) to 15.0 (suitable for very cold winters). 13.5 tog is the most commonly used tog in Ireland and the UK. However, with increased usage of central heating, 12.0 and 10.5 togs are becoming more popular.

Q. Care instructions?

A. Both natural and synthetic duvets and pillows can be washed, in a large capacity, commercial machine. They can be tumble dried, again in a large machine. We do not recommend that you try to wash or dry at home, as the small capacity of your machines will damage the products. Under no circumstances should either naturals or synthetics be dry-cleaned.

Q. How long will my duvets and pillows last?

A. If proper care is given to duvets and pillows the rule of thumb is 5-10 years for synthetics and 10-15 years for naturals. Pillows tend not to last as long because they are subject to more wear and tear than duvets as you sleep on the pillow and under the duvet, therefore this would apply to feather beds also.

Proper care would involve the following:
  • Regular airing of duvets (new duvets for 24 hours before use)
  • Shake the duvet now and again to fill it with air and maximise its loft
  • Fluff the pillow every now and then to maximise loft
  • Use a duvet cover to protect the duvet
  • Do not wash on a regular basis as the duvet cover acts as protection. Local soiling should be hand washed and more serious soiling to be addressed in large commercial machines ONLY.
  • Do NOT dry clean.

Q. Quilted or waterproof protectors?

A. Quilted protectors provide unmatched comfort, since the wadding adds softness to the mattress. Waterproof protectors on the other hand, boast functionality in terms of true protection to the mattress.

Q. What is thread count?

A. Thread count is the number of threads per square inch of woven fabric. The higher the thread count, the tighter the weave, giving a softer feel to the fabric.

Q. I often feel too warm in summer and too cold in winter. What should I do?

A. This is a common problem. You should either have 2 separate duvets for each period or an all seasons duvet. This duvet is made up of two separate duvets – 4.5 Tog Summer duvet and a 9 Tog Spring / Autumn duvet, which can simply form together using, clips to form a 13.5 Tog Duvet. This gives you maximum flexibility.

Q. I spend most the night fighting with my partner for the duvet. Is there anything I can do?

A. We would suggest that you buy the next size up. If you currently use a double duvet you should buy a king size duvet and this will solve the problem.

Q. I sometimes wake up with pains in my neck. Is this a common problem?

A. Yes it is. The main reason for this is that you are not getting enough support between your head and your neck. You are then most likely to be using the wrong pillow, what you need is a more firm pillow. We recommend a purely feather filled or hollowfibre filled pillow.

Q. My pillow is flat and uncomfortable and I can't plump it up. Why?

A. After a period of time whether synthetic or naturally filled, a pillow will loose its loft. The only option here is to replace the pillow. The Clusterfil Ballfibre pillow has superior fillings to others as after a compaction test (25,000 compactions) it came back to within 3% of its original state.

Q. I suffer from dust allergy does this mean I cant use a natural duvet and pillow?

A. NO! We wash and sterilise all our feather and down in house to make sure they are clean. We then place the filling into down proof fabrics, which works as a barrier preventing the house dust mite from penetrating the fabric. We are also a member of the European Feather & Down Association and adhere to all their standards.

Q. Why should I put a mattress protector on my bed when I can put my old blanket or duvet under the bottom sheet?

A. Mattress protectors can be washed over and over again in a regular washing machine. A single person looses over a quarter litre of moisture per night therefore it would be very unhygienic not to have washable protection (Duvets cannot be washed this often).

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The Cotton Mill
Unit 1
Longwood Road
Newtownabbey
BT37 9UH
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